How To Move With Roku Pack

We believe that moving should be simple, efficient, and stress-free. At Roku Pack (M) Sdn Bhd, we guide you through every step of the process — from planning to delivery — with reliable service and expert care.

Rokupack – WhyChooseUs3

Here’s how moving with us works:

  • Step 1:Contact Us


    Start by reaching out to our team via phone, WhatsApp, email, or our online request form.
    Let us know the basic details about your move:
    • Type of move (residential, office, commercial, industrial)
    • Location (origin and destination)
    • Preferred date/time
    • Any special requirements

  • Step 2:Schedule a Free Site Visit


    We offer a complimentary on-site visit to assess your space and items before giving a quote.
    During the visit, our team will:
    • Evaluate the total volume of items
    • Identify fragile, bulky, or high-value goods
    • Assess access points (stairs, elevators, loading zones)
    • Understand any unique requirements for your move
    This ensures we provide the most accurate and efficient plan tailored to your move.

  • Step 3:Receive a Transparent Quote


    Based on the site visit, we’ll send you a detailed, no-obligation quote that includes:
    • Services selected
    • Estimated duration
    • Manpower and vehicle requirements
    • Transparent pricing with no hidden charges
    You can review, ask questions, or customize the plan further before confirming.

  • Step 4:Confirm & Customize Your Moving Plan


    Once you accept the quote, we’ll finalize a personalized moving package with your choice of services inclusive of:
    • House moving
    • Dismantling & reassembly
    • Wrapping and protection
    • Storage (short or long-term)
    • Full insurance coverage
    • Disposal of unwanted items (optional)
    We’ll also confirm the moving date and assign a dedicated team to your job.

  • Step 5:Packing & Preparation


    On moving day (or the day before for large moves), our professional team will:
    • Arrive on time
    • Bring high-quality packing materials
    • Pack and label all items carefully
    • Dismantle furniture (if required)
    • Prepare everything for safe loading and transport

  • Step 6:Safe Transportation (with Insurance)


    Your belongings will be transported in our modern, clean, and GPS-monitored fleet, handled by experienced drivers and loaders.

    Insurance protection is included — so your goods are covered in case of unforeseen events during transit.

  • Step 7:Unloading & Setup at Destination


    Once we arrive, we’ll:
    • Unload all items carefully
    • Reassemble furniture (if needed)
    • Place items in the correct rooms
    • Remove used packing materials (optional)

  • Step 8:Final Walkthrough & Handover


    We’ll do a final check to ensure all items have been delivered in good condition and that you’re fully satisfied with our service. We don’t consider the job complete until you’re happy.